Show All Answers

1. I have a sewer backup, what do I do?

Call the Department of Public Works, 413-538-5033, anytime 24 hours a day (answering service will dispatch workers after normal working hours). The problem may be within the town line, and the Department of Public Works staff will respond and advise the homeowner results of the maintenance work performed. It is advised that you call the Department of Public Works before calling a private contractor.

2. The catch basin near my home is caving in / blocked, or there is a sinkhole forming. What should I do?

Call the Department of Public Works at 413-538-5033 and let them know the location of the basin, and the nature of your call. It will be repaired or cleaned as quickly as possible.

3. How do I get a pothole repaired?

Call the Department of Public Works at 413-538-5033 and report the location of the pothole. It will be repaired as quickly as possible.

4. I have a tree question (removal / trimming / branches), who do I contact?

Call the Department of Public Works at 413-538-5033 or email with your tree issue. The town is responsible for trees within the public way. Tree work is contracted out to Northern Tree Service, after being assigned by the Highway Superintendent. Please understand that this process takes time. Situations will be addressed based on priority and the nature of the request. Department of Public Works Contact Information

5. Who should I call if a street sign / road sign is missing or down on the ground?

The Department of Public Works is responsible for sign maintenance on all town roads. Route 116 and Route 202 are under the jurisdiction of Massachusetts Highway. Please report any sign issues to the Department of Public Works at 413-538-5033.

6. I have a street light out. Who do I contact?

Contact the South Hadley Electric Light Department at 413-536-1050 to report the issue.

7. I need to report a problem with a traffic signal / light. Who do I call?

Call the Department of Public Works at 413-538-5033 or the South Hadley Police Department at 413-538-8231. This repair service is handled by an outside contractor scheduled by the Department of Public Works. Calling either of these numbers will alert the Department of Public Works of the situation, and the situation will be repaired as soon as possible.

8. I have a snow removal question. Who do I call?

Call the Department of Public Works, anytime, 24 hours a day, 7 days a week. After hours, the call-ins will be dispatched by phone to the Highway Superintendent. Areas of concern / issues will be checked and addressed based on level of importance, with public safety being first priority. Please understand that the Department of Public Works crew works prior to and after a storm deposits snow and ice in our community, generally many hours with little rest. Be assured that your issue will be addressed in a timely manner, as manpower and equipment become available. Please check the snow and ice policies section on this website, as most of your questions will be answered there.

9. I have a problem with rain / runoff water, from the roadway, impacting my property (a catch basin is blocked, since repaving was done, etc.). What should I do?

Contact the Department of Public Works during working hours, 8 a.m. to 4:30 p.m. Your concern will be checked and addressed as needed. The runoff water from the roadway should not have any impact on your property. If it is, we need to know about it.

10. When will the street sweeper be cleaning my street?

The street sweeper is cleaning streets and municipal lots from March through October, weather permitting. The town is divided into 12 groups. The order in which the streets are swept is rotated each year. Please understand that the main roads and roads with hills receive sand and salt more often than flat, side secondary streets. Therefore, first priority is given to capturing debris on these streets.