FAQs • South Hadley, MA • CivicEngage

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Birth Certificate

1. Where do I get a copy of my birth certificate?

If your parents lived in South Hadley when you were born, you may obtain your birth certificate at the Town Clerk’s office or at the:
State Registry of Vital Records and Statistics
150 Mount Vernon Street
1st Floor
Dorchester, MA 02125-3105
Phone: 617-740-2600

If your parents lived in another city or town at the time of your birth, with some exceptions, you may obtain your birth certificate from that city clerk’s office, or in the city or town in which you were actually born.

2. How much does a birth certificate cost?: In South Hadley the cost for a birth certificate is $10.

3. How do I get a copy of a birth certificate?: You can obtain a copy of a birth certificate from the Town Clerk’s office in three ways. By visiting Invoice Cloud to purchase certificates online, by physically entering the office located in Town Hall, or by mailing a request to the Town Clerk’s office. Click here for more information on ordering birth certificates.
Mail request instructions

4. Will I need ID in order to purchase a copy of a birth certificate?: Usually identification is not necessary, however, in certain circumstances it is required; for example, if your parents were not married at the time of your birth, it then becomes an impounded record.

5. Are birth certificates public records?: Yes, with the exception of impounded records, all others are available to the public.

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Boats, Ships, & Vessel Excise

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1. What is boat excise?: The excise is imposed for the privilege of using the waterways of the commonwealth.

2. Who must pay?: It applies to anyone who owns such a vessel on July 1.

3. To what community is this paid?: The tax is paid annually to the community in which the vessel is habitually moored or docked. In the instance that the vessel has no mooring or docking space, it would be the community in which the vessel is principally situated.

4. What is the rate?: The rate is $10 per thousand of valuation.

5. What is the minimum tax?: No bill shall be $10 or less.

6. How are the vessels valued?: Vessels are valued from the following chart: Valuation of Vessels (PDF)

7. Where is the billing information derived from?: Most of the billing information is provided to the Assessor’s Office from the Registry Division of Fisheries and Wildlife. Docking slips are another source of billing information. Boat owners are required to file a return as to the information on the vessel, with the Board of Assessors on July 1 of the corresponding year.

8. Who qualifies for an abatement?: You may be entitled to an abatement (or refund if the excise is paid) if: Your boat is valued for more than the amount listed in the schedule established by G.L. Ch. 60B §2(c). Failure to have filed your Boat Excise Return with the assessors by August 1 may limit or even bar any abatement you may otherwise have been granted, Your boat is exempt from the excise under G.L. Ch. 60B §3, You sell, trade or otherwise transfer ownership of the boat during the same fiscal year, You move to another state, and if required to register the boat, register it there and cancel or not renew your Massachusetts registration, during the same fiscal year, Please contact our office to find out what information would be necessary to receive an abatement, and You are not entitled to an abatement if you (1) cancel your registration and retain ownership of the boat, or (2) change the location or registration of the boat to another Massachusetts city or town, during the same fiscal year.

9. Where must I file for an abatement?: You must file the application with the Assessor’s Office in the city or town that issued the bill.

10. Where do I get an application for abatement?: You may request one from the Assessor’s office or you may download the form here.

11. When must I file for an abatement?

Applications for abatement must be received by the Board of Assessors within 3 years after the excise was due, or 1 year after the excise is paid, whichever is later. To preserve your right to appeal, you must file on time.

When you file for an abatement, our office requires you to also file a “Boat status change form” for the Commonwealth and we also keep a copy on file in the office for our records.

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Business Certificates

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1. Who has to file a business certificate?: Any person, partnership, or corporation conducting business in South Hadley under a name other than their own or corporate name.

2. How much does a business certificate cost?: The cost in South Hadley for a business certificate is $40. A certified copy of the certificate is $10.

3. How can I obtain the business certificate form?: All business certificate forms can be obtained at the Town Clerk’s Office. Forms must be signed in front of the Town Clerk.

4. Will I get a tax I.D. number when I file a business certificate?: No, the tax identification number comes from the Department of Revenue at the state level. You must apply to the State Department of Revenue for this number.

5. How often does a business certificate have to be renewed?: A business certificate has to be renewed every 4 years.

6. What if the business address changes?: The applicant should come in to the Town Clerk’s office and file a change of address form. The cost is $20.

7. What if the ownership of the business changes?: If it is a complete change of ownership, a new business certificate must be filed with a fee of $40. If it is a partial change of ownership, one of the parties remains the same, or the business closes, the former owner must file a withdrawal form. The fee is $20. If a certified copy is need it will cost an additional $10.

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Conservation Commission

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1. What is the definition of “wetlands”?: The Massachusetts Wetlands Protection Act and Regulations and local Wetlands Bylaw include a number of different types of wetlands, and wetland-related areas called “Resource Areas”. These include rivers and streams (“perennial” if they run year round, and “intermittent” if they dry up seasonally); lakes and ponds; the vegetated wet areas bordering rivers, streams, lakes or ponds (“bordering vegetated wetlands”); the 100-year floodplain along rivers and streams; and isolated areas that flood seasonally, such as vernal pools. The first 200 feet from the edge of a perennial stream are regulated as “riverfront area”. The first 100 feet from a vegetated wetland or stream bank are regulated as “buffer zone”.

Most people can recognize a marsh with cattails and standing water as a wetland, but many wetlands are harder for the average person to recognize. By law, the edge of vegetated wetlands is determined by looking at the species of plants that grow there, the soils, and evidence of hydrology. Certain plant species are adapted to grow in wet areas. Soils show if the area has water near the surface at least part of the year. Evidence of hydrology includes ponding, sphagnum moss, flood water lines and debris, and physical adaptations made by plants to wet growing conditions.

2. When do I need to file with the Conservation Commission?: Whenever work is being performed within 100 feet of a wetland, or 200 feet of a perennial stream, a state wetlands permit (Request for Determination or Notice of Intent) is required. The Commission reviews and issues the state permit, a Determination of Applicability or Order of Conditions.

3. What activities are prohibited in Resource Areas?: You may not clear, cut, fill, dump (not even leaves, grass clippings or dirt), alter, grade, landscape or build upon the resource areas listed above without a permit from the Conservation Commission. The term "alter" includes destruction of vegetation, changes in drainage characteristics or flow patterns, changing of water quality or characteristics, dumping, and placing of any kind of structure.

4. What activities are permitted in or near Resource Areas?: Passive recreation such as walking, bird watching, fishing, hunting, boating, swimming, and natural history education are allowed in wetlands and water bodies.

Certain “minor exempt activities” are allowed in the buffer zone, floodplain and riverfront areas, such as mowing (pre-existing / current) lawn; planting native species of trees, shrubs or ground cover; some fencing; private unpaved pedestrian walkways; and conversion of lawn to small accessory structures such as decks or pools if at least 50 feet from the edge of the wetland or water body.

5. What permit application should I use?: For simple projects within 100 feet of a wetland that will most likely not impact a wetland or resource area, a Request for Determination of Applicability can be filed.

For more major projects such as house construction, major landscaping, or residential or commercial developments a Notice of Intent should be used.

When a project has been completed a Request for Certificate of Compliance form should be submitted.

The South Hadley Wetland Bylaw uses the same forms as required by the state, so you can file for both the state and local wetlands permit simultaneously.

6. Does South Hadley have a current Open Space and Recreation Plan?: Yes. It is available from the South Hadley Planning Board website. Planning Board Resource

7. Are there maps of the conservation lands available?: Yes, see the link on this website for a town map. Maps of individual areas will be coming along later. Call the Conservation Office for copies of trail maps we have for a few areas. Town of South Hadley Map (PDF)

8. Does South Hadley have a local wetlands bylaw?: Yes, South Hadley has a local Wetlands Bylaw, which you can view from this website. The Bylaw provides more protection of wetlands and waterbodies than the state Wetlands Protection Act. Some of the key aspects of the Bylaw can be seen on the Local Wetlands Protection Bylaw resource. Local Wetlands Protection Bylaw

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Council on Aging

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1. How do I join the Senior Center?: Call the Senior Center at 413-538-5030 and make an appointment for a tour of the facility.

2. How do I join the fitness center at the Senior Center?

Download a fitness center packet or pick one up in person at the Senior Center.
Return completed forms to the Senior Center. Please keep informatinal forms for your files.
When all forms are complete, including the Physician's sform, you will recieve a phone call from the Senior Center to schedule an orientation appointment. If we receive your physician’s form by mail or email, we will contact you to let you know.
Membership is free for South Hadley Residents.
Non-residents and person less than 60 years old pay $15.00 a month, due on the 1st of the month. If joining on the 15th of the month or after, pay $8.00
A Senior Center scan card is required to sign in. Please request a scan card at the welcome desk.

3. How old does one have to be to join?: You must be 60 years of age or older to attend activities at the South Hadley Council on Aging. Some activities must be limited to members 60 years or older, due to funding agency regulations. A suggested donation may be required for some programs for members under the age of 60. An example would be our Congregate Meal lunch program.

4. Is there a cost for membership?: There is no cost for membership at the Senior Center.

5. Does one have to live in South Hadley to attend the Congregate Lunch Program?: No, you do not have to be South Hadley resident to attend the Congregate Lunch Program. Anonymous, suggested donation is $2.25 for 60 or older, guests under 60 are charged $6.50 per Federal Regulations. Title III-C Congregate Meal Site program provided by WestMass ElderCare through funding from the Executive Offce of Elder Affairs. For questions about meals, please call the Nutrition Department at 413-538-9020.

6. How do I make a lunch reservation?: Call 413-538-5030, 1 day ahead and give your name. One must be 60 or over and the only exceptions to the age requirements are if 1 is a volunteer or a guest of a senior.

7. What is Outreach Services?: The Social Service Coordinator is available to make office appointments, home appointments, and provide information to assist seniors in remaining at home, while remaining independent and safe. She will also make referrals when necessary.

8. How do I make a transportation request?: Call 413-538-5030 and state your destination. If the ride is available, your name, address and phone number will be requested. However, if you are requesting a service not provided by the South Hadley Council on Aging, a referral will be made.

9. How do I receive the newsletter?: If you are 60 or over and a resident of South Hadley, you should be receiving “The Golden Chronicle” monthly. There is no charge for this publication and mailing is covered through funding from grants, the town, and generous donations. If you would like to recieve the newsletter via email or through the mail please email Lisa Napiorkowski or call the Senior Center at 413-538-5030. We encourage residents to make a $5 per year donation to help cover mailing costs. Out-of-town residents may receive the publication for a fee of $10 per year.

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Death Certificates

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1. How do I know if the death certificate I am looking for is on file in South Hadley?

The death certificate is on file in South Hadley if:

The death occurred in South Hadley
The deceased resided in South Hadley and the death occurred within the state
The deceased is a veteran buried in South Hadley

2. How much does it cost to purchase a death certificate?: In South Hadley the cost is $10 for a copy of a death certificate.

3. How can I get a copy of a death certificate?: You can obtain a copy of a death certificate from the Town Clerk’s office in three ways. By visiting Invoice Cloud to purchase certificates online, by physically entering the office located in Town Hall, or by mailing a request to the Town Clerk’s office. Click here for more information on obtaining death certificates.

4. How do you get a burial permit?: The Town Clerk’s office does not process burial permits. For information on burial permits contact the South Hadley Board of Health at 413-538-5030, ext. 6184.

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Dog Licenses

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1. Who has to license their dog?: All dogs residing in the Town of South Hadley must be licensed.

2. When do I license my dog?: Current licenses expire on March 31. The Clerk's Office begins issuing new licenses in January because reminders are included with the census. You may use the form on the census to license your dog. You must register a new dog within 30 days of receipt.

3. What do I need to bring with me to license my dog?: Proof of up-to-date rabies shots from your veterinarian is required for a license to be issued.

4. What is the fee to license my dog?: View our table to see which situation best fits you and your dog.
License Fees

5. Can I register my dog online?: You can register your dog online through Viewpermit. You will need a credit card and there is a 2.2$ + .30 cent charge per transaction. Click here to create an account.

6. May I license my dog by mail?: You may license your dog by mail by sending the appropriate fee with a copy of the current rabies certificate from your veterinarian. Please send a self-addressed stamped envelope and we will send you your dog’s license.
License Fees

7. Is my dog a service dog?: A service dog is defined under the American’s with Disabilities Act (ADA) as a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The work or task performed by a service animal must be directly related to a handler’s disability. A dog whose sole function is to provide comfort or emotional support does not qualify as a service animal.

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Domestic Violence

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1. Whose problem is family violence?: Domestic Violence is a crime that is a community problem and not, as the batterer would lead you to believe, a "private matter". Violence begets violence, and no one can afford to stand on the sidelines: It's a community problem.

It's estimated that approximately 1/3 to 1/2 of those who batter their partners also abuse their own children. Also, 60% of batterers were themselves victims of family violence, or watched their family members being abused.

2. How to get help in town?: For an emergency call 911. For a non-emergency call 413-538-8231.

3. Where can I get help and information about domestic violence?: You can call the National Domestic Violence Hotline at 800-799-SAFE (7233) or the 24-Hour Hotline for Women's Safety at 800-992-2600.

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Elections

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1. When is the Annual Town Election?: The Annual Town Election is held the 2nd Tuesday in April each year, per the Town's bylaws.

2. Where do I register to vote?: You can register to vote at the Town Clerk's office located in room 108 at the Town Hall, or online through the Secretary of Commonwealth’s website.
Register to vote online

3. Where do I vote?: All elections are held at the South Hadley High School located at 153 Newton Street.

4. What precinct am I in?: South Hadley has five precincts, A through E. All precincts vote at the South Hadley High School located at 153 Newton Street.
Find your precinct

5. What are My Congressional and State Voting Districts?

For information about all districts: https://www.sec.state.ma.us/ele/eledist/distidx.htm

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Highway Division

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1. I have a sewer backup, what do I do?: Call the Department of Public Works, 413-538-5033, anytime 24 hours a day (answering service will dispatch workers after normal working hours). The problem may be within the town line, and the Department of Public Works staff will respond and advise the homeowner results of the maintenance work performed. It is advised that you call the Department of Public Works before calling a private contractor.

2. The catch basin near my home is caving in / blocked, or there is a sinkhole forming. What should I do?: Call the Department of Public Works at 413-538-5033 and let them know the location of the basin, and the nature of your call. It will be repaired or cleaned as quickly as possible.

3. How do I get a pothole repaired?: Call the Department of Public Works at 413-538-5033 and report the location of the pothole. It will be repaired as quickly as possible.

4. I have a tree question (removal / trimming / branches), who do I contact?: Call the Department of Public Works at 413-538-5033 or email with your tree issue. The town is responsible for trees within the public way. Tree work is contracted out to Northern Tree Service, after being assigned by the Highway Superintendent. Please understand that this process takes time. Situations will be addressed based on priority and the nature of the request. Department of Public Works Contact Information

5. Who should I call if a street sign / road sign is missing or down on the ground?: The Department of Public Works is responsible for sign maintenance on all town roads. Route 116 and Route 202 are under the jurisdiction of Massachusetts Highway. Please report any sign issues to the Department of Public Works at 413-538-5033.

6. I have a street light out. Who do I contact?: Contact the South Hadley Electric Light Department at 413-536-1050 to report the issue.

7. I need to report a problem with a traffic signal / light. Who do I call?: Call the Department of Public Works at 413-538-5033 or the South Hadley Police Department at 413-538-8231. This repair service is handled by an outside contractor scheduled by the Department of Public Works. Calling either of these numbers will alert the Department of Public Works of the situation, and the situation will be repaired as soon as possible.

8. I have a snow removal question. Who do I call?: Call the Department of Public Works, anytime, 24 hours a day, 7 days a week. After hours, the call-ins will be dispatched by phone to the Highway Superintendent. Areas of concern / issues will be checked and addressed based on level of importance, with public safety being first priority. Please understand that the Department of Public Works crew works prior to and after a storm deposits snow and ice in our community, generally many hours with little rest. Be assured that your issue will be addressed in a timely manner, as manpower and equipment become available. Please check the snow and ice policies section on this website, as most of your questions will be answered there.

9. I have a problem with rain / runoff water, from the roadway, impacting my property (a catch basin is blocked, since repaving was done, etc.). What should I do?: Contact the Department of Public Works during working hours, 8 a.m. to 4:30 p.m. Your concern will be checked and addressed as needed. The runoff water from the roadway should not have any impact on your property. If it is, we need to know about it.

10. When will the street sweeper be cleaning my street?: The street sweeper is cleaning streets and municipal lots from March through October, weather permitting. The town is divided into 12 groups. The order in which the streets are swept is rotated each year. Please understand that the main roads and roads with hills receive sand and salt more often than flat, side secondary streets. Therefore, first priority is given to capturing debris on these streets.

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Historic District Study Committee

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1. Why have a local historic district in the Falls?: The Falls area of town was a center of early industrialization along the Connecticut River. Later on it became the location of several industrial mills. With the mills came prosperity for the Falls, and housing for the mill workers, managers, and owners. While the mills are gone, some of the historic housing still remains. Falls residents should rightly be proud of this visual history, not just because of its historic value, but also because it creates pride in the community and stabilizes the value of all properties in the Falls.

2. Where did the idea of a local historic district in the Falls come from?: After the Selectboard learned that there was some interest in creating a local historic district in the Falls, it appointed a study group to investigate the idea of establishing a local historic district designation. The study group is largely made of people who live in or once lived in the Falls. All members of the study group are deeply interested preserving the unique character of the Falls.

3. Where would the historic district be?: While several areas in the Falls are of historic significance, the study group is suggesting that it is best to start with a small historic district. We are proposing to designate the Old Firehouse Museum, Cordes Court, and North Main Street from about Carew Street up to the rotary, as an historic district. We are very much interested in your opinions about this.

4. How would a Falls local historic district be created?: The Historic Districts Act (Massachusetts General Law, Chapter 40C) provides a specific procedure for the establishment of local historic districts in Massachusetts. This process must be followed for a local historic district to be valid. The study group would suggest the approximate boundaries of the proposed local historic district. Then it would survey owners in the proposed district for their opinions about the value of such a district. The study group would want to invite property owners to neighborhood meetings to discuss the proposed local historic district. If there is sufficient interest in proceeding further, the study group would gather data on the historic homes in the proposed district and prepare a Preliminary Study Report for submission to the Town Planning Board and to the Massachusetts Historical Commission (MHC) for their consideration and recommendations. The next step would be a public hearing on the issue, at which the language of a bylaw could be discussed. The bylaw would delineate the boundaries of the historic district and also establish a historic district commission. After the public hearing, the study committee would prepare a final report that incorporated the comments and recommendations from the Planning Board, the MHC, and the community and submit it to the Selectboard for its consideration, with a request to get it on the warrant for Town Meeting. Approval would require a two-thirds majority.

5. Who would be members of the historic district commission?: The wording of the bylaw would describe specifically how the Selectboard would make appointees to the Historic District Commission. In other communities in Massachusetts, the historic district commission consists of members such as architects, realtors, and property owners of the district. But we are at liberty to set up a commission in any way that homeowners in the proposed district would want.

6. If my house were to be included in the local historic district, does that mean I have to make it look more historic?: No, you can maintain the current look of your house as long as you would like. A local historic district commission only reviews proposed changes to exterior architectural features. Routine maintenance of your house is exempt from review.

7. What kinds of things would be reviewed by a historic district commission?: Exterior architectural features visible from a public way would be reviewed. Interior changes, landscaping, maintenance and exterior features not visible from a public way are not reviewed. Other exemptions can also be included in the bylaw. The bylaw creating the district may also exclude certain categories from review; most frequently these are paint color, storm windows and doors, and window air conditioning units. The purpose of a local historic district is not to halt growth, but to allow for thoughtful consideration of change. The intent is to make changes and additions harmonious, and prevent the intrusion of incongruous elements that might detract from the aesthetic and historic values of the district. Again, historic district commissions are only allowed to review changes to exterior architectural features visible from a public way.

8. Does this mean I can’t paint my house any color I want?: While some local historic districts in Massachusetts do include paint color review, we are recommending NOT including any paint color review.

9. If my building were located in a local historic district and I were constructing an addition, what would I have to do?: Before acquiring the building permit for your addition, you would fill out an application to the Historic District Commission. The Commission would hold a public hearing and review the proposed plans to make sure that they are appropriate changes to the historic district. If the addition were appropriate, the district commission would issue a certificate. You would then present the Certificate to the Building Inspector to get your building permit. If the addition were not found appropriate, then the Commission would explain to you how the project could be improved.

10. Isn’t this just another level of bureaucracy?: While it is true that an additional step is needed for some projects, the benefits of protecting the rich architectural heritage found in the historic district area outweigh this added step. The proposed historic district contains buildings 100 and even 200 years old. Without a local historic district, these gems that have lasted so long could be demolished or irreparably altered tomorrow.

11. What will happen to the value of my property if a local historic district is established?: No one can predict the future but studies around the country suggest that property values stay the same or increase faster in local historic districts compared to similar, non-designated areas.

12. If my neighbors and I already maintain the historic character of our properties, why do we need an historic district?: The establishment of a district will actually protect your property. In older neighborhoods of historic character where homeowners are of modest means, there is always a danger that new property owners will not appreciate the need for historic preservation of an area. By having a local historic district, you can be assured that a NEW property owner across the street from your house will also maintain the historic character of the neighborhood.

13. How can I learn more about why and how local historic districts are established and maintained?: Simply type Establishing Local Historic Districts into your computer browser search engine. The Office of the Secretary of the Commonwealth has made this information available online as a PDF document.

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Infiltration & Inflow Program

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1. What is infiltration and inflow?: Infiltration and Inflow (I and I) refers to water from storm events and elevated groundwater tables entering the sanitary and combined sewer systems. Infiltration occurs as a result of elevated groundwater levels, not an individual rain event. This clean water can enter the system through cracked or broken sewer lines, open joints, or leaky manhole covers. Inflow is directly attributable to a rain event. Direct inflow occurs during the rain event, when clean water from roof leaders (downspouts), foundation and yard drains, and catch basins discharge into the sewer system. Delayed inflow refers to water that continues to enter the system days after a storm event has ended. Delayed inflow is usually the result of basement sump pumps. The Town of South Hadley has developed an I and I Control Plan as required by the Wastewater Treatment Plants NPDES Permit, and must implement the components of this plan over the course of the 5 years covered by the NPDES Permit.

2. Why should South Hadley residents be concerned?: Storm and ground waters are "clean" waters, which take up capacity in the sewer system. This can result in overflows to the environment, which is a violation for the town and must be reported to the State and EPA.

The discharge of "clean" waters to the municipal sewer system is prohibited under the Sewer Use Rules and Regulations for the Town of South Hadley. One component of the I and I Control Plan is to develop a formal program for addressing residential I and I in accordance with these regulations.

Conveying and treating "clean" water costs the town money.

Significant amounts of "clean" water in the system can disrupt the operation of the Wastewater Treatment Plant, making it more difficult to adequately treat the dirty water and maintain compliance with the Discharge Permit.

3. What can residents do to help?: Disconnecting sump pumps and downspouts are the most important things you can do to reduce water pollution and save money. In most cases, disconnecting a downspout will cost under $100 and take less than 1 hour to complete.

For additional information or assistance, please contact the Water Pollution Control Division of the Department of Public Works. Water Pollution Control Division

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Licenses & Permits

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1. How do I obtain a liquor license?: First determine if there is a liquor license available. The Town of South Hadley has three "General on Premise" Beer & Wine licenses available, as of Jan. 26, 2022. See more info, here: https://www.southhadley.org/922/Permits-Licenses
Obtain a Liquor License

2. How can I obtain a 1-day beer and wine license?: One-Day Beer & Wine licenses are obtained online via ViewPermit. One you’ve completed an online application, the town receives a notification and submits your application to be reviewed by the Selectboard.
As the local licensing authority, the Selectboard must approve the license. This occurs during Selectboard meetings. The Selectboard meets on the first and third Tuesday of each month, unless otherwise noted.
You will be notified through ViewPermit of your application’s approval status following the Selectboard meeting at which it was reviewed. If approved, your license is available to print via ViewPermit.
Please note: An organization is allowed no more than 30 One-Day Beer & Wine licenses per calendar year.

One-day beer and wine license

3. Do I need a permit to sell new or used vehicles?: Yes. It is a two-part process. Permit to Sell a Vehicle

4. How do I obtain a hawkers / peddlers license?: The application can be found online or at the Selectboard’s office. The application must be signed by the Board of Health Director, the Chief of Police, and then brought to the Selectboard’s office for signature by the Town Administrator. The fee for the license is $50. Licenses are granted for 1 fiscal term from July 1 through June 30. Hawkers Peddlers License (PDF)

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Local Licensing Authority

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1. How do I obtain a One-Day Beer & Wine License?

One-Day Beer & Wine licenses are obtained online via ViewPointCloud. Licenses must be applied for AT LEAST two weeks before the date of your event. Applications submitted less than that will not be reviewed by the Selectboard. One you’ve completed an online application, the town receives a notification and submits your application to be reviewed by the Selectboard.

As the local licensing authority, the Selectboard must approve the license. This occurs during Selectboard meetings. The Selectboard meets on the first and third Tuesday of each month, unless otherwise noted.

You will be notified through ViewPointCloud of your application’s approval status following the Selectboard meeting at which it was reviewed. If approved, your license is available to print via ViewPointCloud.

Please note: An organization is allowed no more than 30 One-Day Beer & Wine licenses per calendar year.

2. What are the liquor license regulations?

The South Hadley Selectboard hereby establishes the following rules and regulations for any establishment serving alcoholic beverages in accordance with Massachusetts General Laws Chapter 138.

Liquor License Regulations (PDF)_Page_1

Liquor License Regulations (PDF)_Page_2

3. How many licenses are available in South Hadley?: The Town of South Hadley has three "General on Premise" Beer & Wine licenses available, as of Jan. 26, 2022. See more info, here: https://www.southhadley.org/922/Permits-Licenses

4. What do I need if I want to obtain/transfer/change a liquor license?: New and transferred licenses for alcoholic beverages, as well as changes to management or the business, require the Alcoholic Beverage Control Commission (ABCC) application, a public hearing with the South Hadley Selectboard, and a newspaper advertisement and abutter notification alerting the public to the Selectboard hearing. Both of these notifications must be published and mailed at least 10 days prior to the hearing. The Selectboard will hold a hearing on the application, and if accepted the application will be sent to the ABCC for final approval. Applications are available only at the Massachusetts Alcoholic Beverages Control Commission website: https://www.mass.gov/orgs/alcoholic-beverages-control-commission. We highly suggest you consult with legal counsel during the application process. Our office cannot assist in filling out the ABCC application or answering specific questions.

To schedule a public hearing with the Selectboard, first fill out an ABCC application, and email kmaher@southhadleyma.gov with your hearing request. After a hearing date is confirmed, it is the applicant’s responsibility to put a legal advertisement in a local newspaper and to notify the abutters of the hearing. Please contact the Assessors’ Office for an official abutters list. The completed application must be submitted to the Selectboard Office at least two weeks prior to the hearing. The ABCC will only accept typed applications.

To schedule a hearing or for additional information, please email kmaher@southhadleyma.gov

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Mapping

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1. Are the Assessors maps property line plans?: Assessors have historically warned visitors to their offices that the tax maps are not property line plans. They are an inventory of all the ownerships of land within their municipality and they approximate the geometric size and shapes of individual parcels. Compiled from recorded individual subdivisions and plans of land, the maps are a composite index of a municipality’s land records. No certification of the accuracy of the assessor’s parcel lines is ever conveyed. On January 31, 1972, Attorney General Robert H. Quinn wrote a legal opinion regarding assessor’s maps, “…the purpose of the maps is only to sufficiently describe the property in question in order to provide effective notice of which property is being taxed.” John A. Hammer, III Mass Assn. of Land surveyors & Civil Engineers, Inc.

2. Can I view assessor's maps?: Yes, maps are available in the office as well as electronically. For electronic versions you can go to our Digital Mapping Program.

3. Where can I obtain a copy of assessing maps?: Assessor maps can be retrieved at no cost through our Digital Mapping Program.

4. When are the Assessors maps updated?: The Assessors maps are updated annually showing the properties and their layout as of January 1.

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Marriage License Information

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1. How do you apply for a marriage license?: You must come in together with your intended spouse to the Town Clerk’s Office. This process cannot be done through the mail.

2. Do we have to be South Hadley residents in order to apply in South Hadley?: No, if you are getting married in Massachusetts you may apply anywhere in the state. If you live in Massachusetts but are getting married out of state, you must file marriage intentions in that state.

3. What if 1 or both of us is under 18?: You must go to court and obtain a court waiver (permission) to marry.

4. How long after the application will the license be issued?: The license will be issued 3 days later, which is state law. It can be picked up by either applicant at the Clerk’s Office.

5. What if we have waited too long to apply for our license and our wedding is scheduled less than 3 days from the date of the license application?: You must go to court and obtain a court order to waive the 3-day waiting period.

6. How long after issuance is the license valid?: The license is valid 60 days from the day the couple came into the office to apply and may be used in any Massachusetts city or town. However, it is not valid outside of the state.

7. How much does a marriage license cost?: The cost for a marriage license in South Hadley is $25.

8. How can I get a copy of my marriage license?: Assuming the license was issued by the Town of South Hadley Clerk’s Office, there are three ways to obtain a certified copy. By visiting Invoice Cloud to purchase certificates online, by physically entering the office located in Town Hall, or by mailing a request to the Town Clerk’s office.
Mail request instructions

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Motor Vehicle Excise

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1. What is motor vehicle excise tax?: The excise is imposed on the privilege of registering a motor vehicle. You are billed based on the information provided to the Registry of Motor Vehicles on the registrant’s application.

2. Who must pay?: It applies to anyone who registers a motor vehicle in Massachusetts unless expressly exempt by statute.

3. What is the rate?: The rate is $25 per thousand in value. This is the standard rate for the entire state.

4. What is the minimum tax?: The minimum amount of a bill is $5. This does not mean that every excise minimum is $5. The law states that no bill shall be less than $5.

5. How are vehicles valued?: The value of a motor vehicle for excise purposes is determined by the Commissioner of Revenue at varying percentages of the manufacturer's list price in the year of manufacture as follows:
- In the year preceding the designated year of manufacture 50%
- In the year of manufacture 90%
- In the 2nd year 60%
- In the 3rd year 40%
- In the 4th year 25%
- In the 5th and succeeding years 10%
Condition and market value are not considerations in determining the value, nor is age after the 5th year.

6. Who qualifies for an abatement?

You may qualify for an abatement (or refund if the excise is paid) when:

-Your vehicle is valued for more than percentage of manufacturer's list price in the schedule established by G.L. Ch. 60A §1.

-Your vehicle is exempt from the excise under G.L. Ch. 60A §1.

-You sell, trade or otherwise transfer ownership of the vehicle, and transfer or cancel your registration, during the same calendar year.

-You move to another state, register the vehicle there, and cancel or not renew your Massachusetts registration during the same calendar year.

-Your vehicle is stolen, you report the theft to the police within 48 hours, and you cancel your registration and obtain a certificate from Registrar at least 30 days after theft.

-You register the same vehicle again later in the same calendar year.

-You are not entitled to an abatement if you (1) cancel your registration and retain ownership of the vehicle, or (2) move to another Massachusetts city or town, during the same calendar year.

No excise may be reduced to less than $5. No abatement of less than $5 will be made.

Therefore, if your bill is less than $10, no abatement can be issued for the above.

7. What information do I need to file with an abatement application?

Provide the information described below that is pertinent to your abatement application:

- Vehicle sold or traded: bill of sale (or name and address of purchaser) and proof of cancellation (plate return receipt or lost plate affidavit (form C-19) from the Registry of Motor Vehicles) or new registration if plates transferred to another vehicle.

- Moved from Massachusetts: copy of MA plate return receipt and a copy of the new state registration.

- Vehicle stolen or totaled: police report or insurance company settlement letter (not the incident date) and proof of cancellation or transfer of registration.

- Moved to another city / town: copy of insurance coverage selections page showing the place of garaging as of January 1 of the taxing year or as of the date of registration of the vehicle.

8. Who qualifies for an exemption?

Those listed below may be eligible for an exemption:

- Blind
- Handicapped
- Veteran’s (POWs / non domiciliary servicemen)

Please contact our office for details regarding these exemptions, as requirements vary.

9. When must I file for an abatement or exemption on excise?: Applications for abatement must be received by the Board of Assessors within 3 years after the excise was due, or 1 year after the excise was paid, whichever is later. To preserve your right to an abatement and to appeal, you must file on time.

10. Where must I file for an abatement?: You must file the application with the Assessor’s Office. Applications can be found here.

11. Where do I get an application for abatement?: You can request one from the Assessor’s Office or you may download the form here.

12. How long does it take to receive an abatement once it is filed?: Normally you will receive notification within a matter of days. However, by law, the Assessor's have three months from the application filing date to act unless you agree in writing to their request to extend the action period for a specific time.

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Online Presentment & Payment

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1. What are some of the benefits of receiving my bill electronically?: It is convenient, saves time, reduces errors, bills don’t get misplaced, allows you to receive bills anywhere at any time and it helps the environment by saving trees. You can continue to receive a paper bill but if you elect to go paperless, you can always print out a copy of the invoice if needed.

2. What are the benefits of paying a bill online?: Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes) and Invoice Cloud will store your information for future use – but only if you choose to store it.

3. What is Invoice Cloud?: Invoice Cloud is a web-based, electronic invoice presentment and processing company that your biller has partnered with to provide faster, more convenient billing services to their customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace. For more details visit Invoice Cloud.

4. What is the relationship between my biller or utility, and Invoice Cloud?: Your biller wanted to make paying bills easier for their customers, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. They chose Invoice Cloud because it is easy to use and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

5. Is there 1 account number for all of my bills?: No, account numbers for the different tax types vary. For instance:
- Motor Vehicle and Boat Excise - Registration Number / License Plate Number
- Personal Property and Sewer Use - Account Number
- Real Estate - Parcel ID

6. If I pay different bills (i.e. property tax and water) do I need to register twice?: Yes, 1 time registration is required for each bill type to access the resident portal. You need to register for each of the bill types and accounts you wish to pay online. If you own 2 parcels you will need to register both parcels. If you own multiple vehicles, you will need to register each vehicle. Once the initial registration process has been completed for each of your accounts, viewing and paying future invoices will be in place. Although you may use a different email address for each bill type account, we recommend using the same email address so that email notifications of bills due and payments made are always located in the same place.

7. How does the system work?: It is very simple. Here are the 3 steps taken by customers:
- Customer receives email notification or accesses account via the biller website and clicks on the Payment Methods link
- Customer views invoice and either enters payment info for an express payment or registers to schedule a payment
- Customer receives an email confirmation with their payment amount and payment process date

8. Can I use an Apple / Mac to use the service?: Yes, many customers use a Mac, but you must use either Firefox or Internet Explorer (IE) to access the online bill pay service. Safari and Chrome browsers are not currently supported. Customers attempting to use those browsers have experienced issues using the service.

9. Do I need to register to pay a bill?: You may need to register to receive electronic bills through email but registration is not required for 1 time payments (Express Pay). One time payments require that you enter your payment information each time you make a payment. By registering your payment methods, you avoid that step and gain access to your payment history.

10. Why should I register to pay a bill?: By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These include the ability to view all current invoices at same time, schedule payments for a specific dates, see previous invoices and payment dates, update your profile information, go paperless (if bill type allows) and sign up for AutoPay. You also avoid having to enter your payment information each time you pay a bill.

11. How do I find my account number to login?: Once you have registered, you will need only your email address and password to log in. To login the first time you use the system, you will need your account number or customer ID from your bill. The “locate your bill” screen gives instruction regarding the required information.

12. I forgot my Password, how do I find it?: You should click on forgotten password, at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the biller and after verifying your identity, the biller can provide you with the information.

13. Can more than 1 person pay bills online for the same account?: There are 2 ways that payment responsibilities can be shared. If the other payer is part of your household, you may choose to share your login information with that individual. In a situation where personal financial data is not shared, you may forward your email notification to the individual, who will then click on the Payment Methods link and elect to make an express pay payment. They will need to enter their name, email address, address and payment information. They will receive the payment confirmation. You can verify their payment by viewing the invoices in your account.

14. What forms of payment can I use?: You can pay by credit or debit card or you may issue an electronic check from your bank account (checking or savings). Please check your biller’s website for the credit and debit cards that are eligible.

15. Can I still send in a paper check?: Yes, your bill can be paid in any of the following ways:
- Email notification based payment – click the Payment Methods link in your email
- Web based online payment – login to online bill pay via your biller website
- Phone payments – call your biller’s office
- Paper check – sent by whatever means you choose, including U.S. Postal Service (note: many paper checks today are converted into electronic transactions once they are received by the biller)

16. What is a service or convenience fee?: A non refundable fee added to an invoice to cover various administrative costs associated with billing and accepting payment.

17. If I don’t have email can I still process an electronic payment?: Yes, you can call your biller to see if they accept electronic payments over the phone, or mail your check in and it can be converted into an electronic payment transaction. To complete the online payment process yourself, you will need an email address so that the system can deliver your payment confirmation. If you do not have an email address, you can obtain a free email account from any of the following services:
- Gmail.com
- Hotmail.com
- Yahoo.com

18. Which bills can I pay online?: You can pay current real estate and personal property tax.

19. What are the costs for paying online?: There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.40 per transaction.
The non refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing. There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

20. May I pay my tax bill by credit card at the biller’s office?: No, we are only permitted to accept credit card payments online via Invoice Cloud.

21. How should I enter my credit card information?: The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

22. How will I know that my payment has been accepted?: After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message.

23. Can I use more than 1 payment method per transaction?: Yes, if your biller accepts partial payments, you may use 1 payment method for part of the transaction and another payment method for other parts of the transaction.

24. When paying by ACH transfer (electronic check), how does my payment appear on my bank statement?: There will be 2 entries on your bank statement; 1 for the bill amount, and 1 for the convenience fee.

25. How long does it take for a credit card transaction to process if I pay online?: Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

26. How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?: EFT transactions typically take 48 – 72 hours to settle.

27. How much does paying online help the environment?: Paying online is only half of the benefit, by going paperless when applicable (not available for all invoice types) and not receiving paper invoices, you can increase the effect you can have on the environment. There are several ways reducing paper consumption helps the environment, including saving trees and using less gas. According to the PayItGreen AllianceTM, if 1 in 5 households were to switch to electronic payments, statements and bills, we could collectively: save 1.8 million trees each year and avoid using 103 million gallons of gasoline to mail bills, statements, and payments. If you’d like to be part of that 1 in 5, just select paper invoices under your profile information and uncheck the “receive paper invoices” box.

28. Do I need to notify my bank or change bank accounts?: No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments. However, if you have arranged through your bank to automatically pay your bill, you need to contact your bank and discontinue the automated payment, otherwise you may pay your bill twice.

29. What information do I need to make a payment?: he only information you need to have available to complete a payment transaction when you have received an email notification is your email address, password and your bank account or credit card information. If you are accessing online bill pay from the biller’s website you may be able to locate your account through public information or you may also need to know your bill or account number.

30. When can I pay?: You can make payment or review your account 24 hours a day, 7 days a week. It is always a good idea to pay or schedule a payment at least few days before the due date to allow for processing time.

31. Can I use a credit card to pay my bill(s)?: Yes, you can. There is a convenience fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

32. Can I use a debit card to pay my bill(s)?: Yes, although technically your debit card will be processed like a credit card and you will not be asked to enter a pin number. The convenience fee is the same as credit cards, except if using a Visa Debit Card for Tax payments, and varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

33. Can I tell if my payment has been posted?: Yes, simply login to your account and select “View paid or closed invoices”.

34. Will I have online access to my account?: Yes, you will have 24/7 access to your account for invoice review and payment, payment history and customer service requests.

35. How long will my payment history be maintained?: 18 months is the standard retention period.

36. Will I be able to print a copy of my bill?: Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

37. How do I change my account information?: Simply log into your account and change any of your personal information under my profile.

38. What is AutoPay?: If you elect to opt in to AutoPay, it means that your bills will be paid automatically on their due date or date you choose using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

39. Can I cancel AutoPay?: Yes, simply go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt into AutoPay

40. What are scheduled payments?: Scheduled payments are set up individually for each bill due on a specific date by you.

41. Can I schedule payments?: Yes. You can set up a future payment at any time prior to the bill due date.

42. Can I change a scheduled payment?: Yes, as long as it is changed before the date it was scheduled to be paid.

43. Why am I being charged a late fee?: If you feel that this fee has been assessed in error or you would like more information about late fee charges, please contact your biller’s office.

44. What is a partial payment?: A partial payment occurs when only part of an invoice is paid and may apply if your biller has elected to allow partial payments. Please contact the biller’s office for more information.

45. What is the difference between AutoPay and a scheduled payment?: Autopay is an automated process, which pays your balance in full each billing cycle 2 days prior to the due date, scheduled payments are manually entered by you for the date you choose each time you make a payment.

46. What if I already have Autopay or a scheduled payment set up with my bank?: You will need to contact your bank and cancel your automated or scheduled payment before the payment is due (typically payments are made a couple days in advance of the due date, so don’t wait until the last minute).

47. Who do I contact with questions about a bill?: If you are unable to find the information you need in your online payment history or open invoices, please call your biller’s office at 413-538-5030, ext. 6189.

48. I accidentally deleted my current email notification, what should I do?: If you are registered, you can login (via your biller website) and view the bill there or you can call your biller’s office and ask them to resend the email.

49. What if this website is down or for some reason I am unable to use this site?: Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, payments can be made by mail, by phone in some locations or at the biller’s Office. Online payments can be made through 4:30 p.m. of the due date on the bill.

50. If I have additional questions or I am having trouble registering, who should I call?: Your biller’s office at 413-538-5017, ext. 200 can answer most questions, but if the website is down or inoperable, please call Invoice Cloud customer service at 877-256-8330, ext. 2700.

51. Is my information secure?: Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer and biller portals is truncated to protect confidential data. Any information retained is not shared with third parties.

52. Is my credit card and checking account information safe when I pay online?: Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even municipalities do not see your complete account information.

53. What is PCI Compliance and why is it so important?: PCI stands for Payment Card Industry and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have application which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

54. Who has access to my account?: You and your biller’s authorized staff. No one will have access to your financial information as all check routing numbers and cc numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.

55. How do I register?: Registering is easy and can be done when you make your first payment. There are 2 ways you can access the payment site.

When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to your biller’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once you select the type of bill you wish to pay and locate your account, you will be given the opportunity to register or make an express payment. If you choose to register, you be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

You can go directly to your biller’s website and click on the pay online or pay my bill button. You will then be directed to your biller’s Payment Methods site, powered by Invoice Cloud. Once you select the type of bill you wish to pay and locate your account, you will be given the opportunity to register or make an express payment. If you choose to register, you be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

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Personal Property Information

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1. What is personal property?: Personal Property is typically classified as movable items not permanently affixed to, or part of the real estate. It is assessed separately from real estate to certain businesses, public utilities, and owners of homes that are not their primary residence.

2. Who must pay this tax?: All business organizations are eligible to pay unless exempt by statute.

3. What is a form of list?: A state required form notifying the Assessor’s office of any and all business equipment, machinery, inventory and furniture and fixtures.

4. Who must file a return?: This form must be filed each year by all business individuals, partnerships, associations, trusts and corporations that own or hold taxable personal property on January 1, except telephone and telegraph companies and owners of pipelines that are required to file a personal property return with the Massachusetts Department of Revenue.

5. When and where must my return be filed?: Forms of list must be filed by March 1 with the Board of Assessors in the city or town where the personal property is situated on January 1. If the property has no location on January 1, it must be listed on a form of list filed with the Assessors in the city or town where you are domiciled (legal residence or place of business). A form of list is not considered filed unless it is complete.

6. Can I get an extension of the filing deadline?: The Board of Assessors may extend the filing deadline if you can show a sufficient reason for not filing on time. The latest date the filing deadline can be extended to is 30 days after the tax bills are mailed for the fiscal year. Requests for an extension must be made in writing to the Assessors.

7. What is the penalty for filing late?: If you do not file a form of list for the fiscal year, the Assessors cannot grant an abatement for overvaluation for that year. If you file late, the Assessors can only grant an abatement if you show a reasonable excuse for the late filing or the tax assessed is more than 150% of the amount that would have been assessed if the list had been timely filed. In that case, only the amount over that percentage can be abated. You can avoid this penalty by filing on time.

8. What is the return used for and who has access to it?: The information in the form of list is used by the Board of Assessors to determine the taxable or exempt status of your personal property and, if taxable, its fair market value. You may also be required to provide the Assessors, in writing, further information about the property as well as be asked to permit them to inspect it. Forms of list are not available to the public for inspection under the public records law. They are available only to the Board of Assessors and the Massachusetts Department of Revenue for purposes of administering the tax laws.

9. When do I file for an abatement for overvaluation?: Your application must be filed with the board of assessors on or before the date the first installment payment of the actual tax bill mailed for the fiscal year is due, unless you are a mortgagee. If so, your application must be filed between September 20 and October 1. Actual tax bills are those issued after the tax rate is set. You must file by the due date of your 3rd quarter actual tax bill. The due date is typically February 1.

10. Who is eligible to file for an abatement?: Anyone who feels overvalued or exempt is eligible to file for an abatement. Also, keep in mind that you are appealing your assessment, not your taxes. Therefore you must pay your taxes pending your appeal.

11. Are there instructions available to assist me in filing an application for abatement?: Yes, the instructions for filing can be found on our Applications & Forms Page

12. Where do I file applications for abatement?: You must file two (2) applications in the Assessor’s Office for each piece of property. One (1) must be filed for the town and one (1) must be filed for the Fire District. Please see the filing instructions found on our Applications & Forms Page

13. Where do I get applications for abatement?: You may request applications be mailed from the Assessor’s Office or you may download them here.

14. Are abatement applications public records?: Individual abatement applications are not available to the public for inspection under the public records law.
However, persons that receive an abatement and the amount granted is public information.

15. Should I provide any data with my application?: You should provide any information that supports your case.

16. Where can I see a list of the personal property tax rolls?: A list of the personal property tax roll is available with the Assessor’s Office.

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Planning Department

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1. What is the zoning of my property?: The Planning Board Office is the best location to find that information since they have a digital map which allows them to locate the parcel by map and parcel number and determine if the property is in more than 1 zoning district. Find more information by clicking the following link: Property Zoning Page

2. What are the building setbacks in South Hadley?: This is determined by the Zoning District in which the property is located. For more information, please visit: Building Setbacks Page

3. What is the process for changing the zoning classification of a piece of property?: This process is governed by Massachusetts General Law, Chapter 40A. Since South Hadley has a representative town meeting form of government, the town follows specific process, which is detailed here: Changing Property Zoning Classification Page

4. How many unregistered vehicles can my neighbor have on their property?: Unregistered vehicles are governed by Section 8(I) of the Town’s Zoning Bylaw, which states:

“The keeping of more than 1 unregistered vehicle, assembled or disassembled, except by a person licensed under Massachusetts General Laws, Chapter 140, Section 59, on any premises shall not be permitted unless said motor vehicle is stored in an enclosed building or otherwise out of sight of all abutters and public ways.

Whoever violates any provisions of this article shall be liable to a penalty for each day of violation, commencing 10 days following date of receipt of written notice from the Board of Selectmen. This article shall not apply to motor vehicles which are designated and used for farming purposes.” For an answer with access to the laws cited, please visit: Unregistered Vehicles on Property Page

5. Can commercial vehicles be parked in a residential district?: Parking of commercial vehicles in a residential district is governed by Section 8(G)5 of the Zoning Bylaw which states:
In Residence or Agricultural Districts, no commercial vehicle other than Class 1 Commercial Vehicles, as defined by the Massachusetts Department of Transportation, at the DOT website (http://www.massdot.state.ma.us/highway/TrafficTravelResources/VehicleClassTypeClassifications.aspx ), may be parked on any lot, except in the case of a farm that is partially exempted from zoning regulation under M.G.L. Chapter 40A, Section 3. Section 8(G)6 (PDF)

6. What are the zoning restrictions for installing a fence on my property?: A permit from the Building Commissioner / Inspector is required to install a fence. Therefore, you should contact the Building Commissioner / Inspector by calling 413-538-5010 when you first begin considering installation of a fence.

Generally, installation of fences on residential property is governed by Section 7(K) of the Zoning Bylaw. A more descriptive explanation and access to the applicable laws are provided on this page: Fence Installation Zoning Restrictions Page

7. How can I obtain a copy of the town’s Zoning Bylaw, Subdivision Regulations or other town requirements?: The Zoning Bylaw, Subdivision Regulations and the stormwater management bylaw are included on this website under Bylaws and Regulations. For more information on how to obtain copies - including physical copies - visit this page: Obtaining Copies of Town Zoning Regulations Page

8. How do I file a complaint about a zoning violation?: The Building Commissioner / Inspector is the Zoning Enforcement Officer. You should contact him at 413-538-5010 and detail the alleged violation. He can tell you if in fact what you describe is a violation, in his opinion. You should follow up with a written complaint if you believe the violation is continuing. Building Department Page

9. How do I find out if a development is planned for a particular area or neighborhood?: The Town Planner provides a Development Status Report on a monthly basis. This report lists projects approved by the Planning Board and under development, projects which have been so approved but have not begun development, projects pending Planning Board review and a list of projects which are anticipated to be submitted.

To learn if a building permit has been issued for a particular location, you should call the Building Commissioner / Inspector at 413-538-5010. Town Planner's Development Status Report Archive

10. How do I obtain a variance or file an administrative appeal?: Variances are subject to very specific hardship criteria in Massachusetts General Laws, Chapter 40A and are difficult to obtain. Variances and administrative appeals are under the authority of the Zoning Board of Appeals. The Planning Board Office merely acts as the processing agent for the Zoning Board of Appeals.

The steps for applying for a variance or an administrative appeal are detailed on this page. Variances and Administrative Appeals Page

11. Does the town allow use variances?: No. Massachusetts General Laws, Chapter 40A permits use variances only when authorized by a municipal Zoning Bylaw. South Hadley’s Zoning Bylaw does not make provisions for any form of use variances. The South Hadley Zoning Bylaw allows for some uses by special permit, however, this is not the same as a use variance. Therefore, the town does not allow use variances, only dimensional variances. For access to the bylaw, a special permit document and dimensional variances information, please visit this page: Use Variances Page

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Real Estate Information

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1. At what ratio is property assessed?: 100% of full and fair cash value.

2. What does 100% of full and fair cash value mean?: The courts have defined this phrase to mean “current market value.” Thus, in determining value, the Assessors seek to approximate what property would sell for on the open market, with an acceptable range of error.

3. How do I check the valuation of a property?: You can either call the Assessor’s Office with the property location or owner’s name or you may self retrieve this information from our Digital Mapping Program.

4. What technique is used to value my property for assessment purposes?: Mass Appraisal is utilized for local property valuation.
Mass appraisal is defined as the use of standardized procedures for collecting data
and appraising property to ensure that all properties within a municipality are
valued uniformly and equitably. It is the process of valuing a group of properties
as of a given date, using common data, employing standardized methods and
conducting statistical tests to ensure uniformity and equity in the valuations.
Assessors use mass appraisal procedures and techniques when determining the
fair cash value of properties in their municipalities.

5. What is the assessment date of all property?: The assessment date is January 1 for the upcoming fiscal year. New construction (i.e. new homes, additions, sheds, decks, etc.) and demolitions are assessed as of July 1. (For example January 1, 2021 is the assessment date for fiscal 2022 valuations other than additions or demolitions that occurred until June 30, 2021. Fiscal 2022 runs from July 1, 2021 through June 30, 2022.)

6. Do you have a book and page reference?: Yes. The Assessors Office lists a book and page reference on the property record card for most of the properties. Deed references (book and page numbers) are recorded at the Hampshire County Registry of Deeds. You can contact the Registry of Deeds located at 60 Railroad Avenue, Northampton, MA. 01060 at 413-584-3637.

7. Can I find out when a property was sold?: Yes, you can find this information by calling our office or looking on the Registry of Deeds website. Please keep in mind that the Assessors office is typically a week or so behind the Registry of Deeds information.

8. How do I check on the ownership of property?: You can either call or come in to the Assessor’s Office with the property location. This information is also available through the Digital Mapping Program

9. How do I change my mailing address for tax billing?: You must fill out an “address change form”. You can either do this in person at the Assessor’s office, a form can be mailed upon request, or you can download the Address Change Form (PDF)

10. How do I change a name on my property?: The only ways to change a name on a property is to either record a new deed or to provide the Assessors Office with a copy of a probated will along with a probate reference number.

11. Do you have sales reports?: Yes. The Assessors Office creates these reports based on transfer information received from the Registry of Deeds. The reports are available at the counter.

12. When do I file for an abatement for overvaluation?: Your application must be filed with the Board of Assessors on or before the date the first installment payment of the actual tax bill mailed for the fiscal year is due, unless you are a mortgagee. If so, your application must be filed between September 20 and October 1. Actual tax bills are those issued after the tax rate is set. You must file by the due date of your 3rd quarter actual tax bill. The due date is typically February 1.

13. Who is eligible to file for an abatement?: Anyone who feels overvalued or exempt is eligible to file for an abatement. However, you should ask yourself these questions before filing:
- Is the data on my property record card correct?
- Is my value in line with other similar properties?
- Is my value in line with recent sale prices?
Also, keep in mind that you are appealing your assessment, not your taxes. Therefore you must pay your taxes pending your appeal. The office staff will be happy to assist you. No appointment is necessary to review your property record card but they are appreciated.

14. Are there instructions available to assist me in filing an application for abatement?: Yes, the instructions for filing can be found on our Applications & Forms Page

15. Where do I file applications for abatement?: You must file two (2) applications in the Assessor’s Office for each piece of property. One (1)must be filed for the town and one (1) must be filed for the Fire District. Please see the filing instructions found on our
Applications & Forms Page

16. Where do I get applications for abatement?: You can pick up the necessary number of applications in the Assessor’s Office, they can be mailed upon request, or you can download the Application for Abatement (PDF).

17. Are abatement applications public records?: Individual abatement applications are not available to the public for inspection under the public records law.
However, persons that receive an abatement and the amount granted is public information.

18. If the Town denies my application, do I have any recourse?: You can file an appeal within 90 days to the:
Appellate Tax Board (ATB)
100 Cambridge Street
Suite 200
Boston, MA 02114
Phone: 617-727-3100
Call the ATB for an application. The application is not difficult to complete, and the ATB is more than fair to homeowners. However, your case may not occur immediately.

19. What happens if my abatement is approved?: You will receive a notice indicating the amount of the abatement in tax dollars.

20. How much was my assessment reduced?: Typically a revised property record card is mailed with a letter detailing the change in assessed value. Otherwise you may divide the abatement amount by the tax proper tax rate.

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Real Estate Taxes

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1. What are the current tax rates?: The current tax rates as well as historical tax rate information can be found here.

2. How often are tax bills issued?: Tax bills are issued on a quarterly basis (4 times per year).

3. When are tax bills due?: Tax bills are due February 1, May 1, August 1, and November 1. Unless the due date falls on a weekend or holiday - then it is the next business day.

4. Whose name goes on the tax bill?: The name on the tax bill is the record owner(s) as of January 1 for the upcoming fiscal year.
If a property is sold, when will the bill reflect the new ownership? As stated above the bills are shown with the record owner as of January 1. Therefore, any transfer between January 2 and December 31 will be reflected on the tax bills with a care of (c/o) until the following July 1. However, if someone contacts our office for the current ownership, the new owner information will be provided.

5. How do I change a name on my tax bill?: The only ways to change a name on a tax bill is to either record a new deed or to provide the Assessors Office with a probated will.

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Recreation Department

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1. Where is the South Hadley Recreation Department?: The Recreation Department is located in the basement of the Town Hall at:

116 Main Street

South Hadley, MA 01075

2. How do I register for Recreation Department programs?: Registration is available for all programs online through our registration site, Blue sombrero. Registrations are not accepted in office. Payment can be paid at the time of registration with Visa or MasterCard or a check can be mailed to the Recreation Office after the online registration is completed.
Online Registration Site

3. Is financial aid available for Recreation Department programs?: Financial aid is available for youth sports and is based upon your school lunch qualification. Students that receive free school lunch are eligible for a 100% fee waiver and students that receive half lunch are responsible to pay 50% of the registration fee. If you do not meet the school lunch qualification and have a need for financial assistance, you can request financial help. Fees are not waived for bus trips, adult sports leagues and adult fitness classes. You can fill out the financial waiver form below.
Financial Waiver Form

4. Where are Recreation Department activities publicized?: Recreation Department activities are publicized in the Town Reminder, Hampshire Gazette, the Republican, registration page, Facebook page, Channel 15 and in the school newsletters.

5. How do I volunteer for the Recreation Department?: Anybody that wants to volunteer for the Recreation Department should indicate that on the registration form. If you are looking to volunteer and do not have a child playing you can email recreation@southhadleyma.gov with your name, phone number, address, qualifications, etc. All volunteers that work with children must complete a CORI check and may be interviewed for certain activities.

6. Can I make a donation to the Recreation Department?: The Recreation Department is always looking for donations or sponsorships to help with its programs or facilities. If you are interested in making a donation or becoming a sponsor contact the Recreation Department at recreation@southhadleyma.gov.

7. How do I know if a department program is cancelled due to inclement weather?: The Recreation Department’s cancellation hotline is 413-538-5030 ext. 6188. When programs are cancelled due to inclement weather, their status will be listed at that number. If a coach decides to cancel a game or practice when the weather is questionable on their own, they will contact team members directly. Additionally, certain sport groups have their own websites where they will announce any cancellations.

8. Who serves on the Recreation Commission and what is their role?: The Recreation Commission is a 9-member group that is appointed by the Selectboard. Each Commissioner serves a 3-year term and their primary functions are to oversee the Recreation Department, to create policy, and to select what programs to offer. If you are interested in serving on the Recreation Commission, contact the Recreation Director or apply to the Selectboard when an opening is advertised.
Recreation Commission

9. How do I get a new program offered through the department?: If you are interested in starting a new program or have an idea, please submit that idea in writing to the Recreation Department at recreation@southhadleyma.gov. The Recreation Director and Commission will look into the feasibility of that program. Key factors include need, how many people will register for the program, cost, where can the program be held and how will it be supervised.

10. How do I file a complaint?: Any complaint must be written and must be signed by the person filing the complaint for the complaint to be considered. Email is also appropriate provided there is a name and address attached. The Recreation Director will review the complaint and it will be brought to the attention of the Recreation Commission when appropriate. It is our intention to serve the residents of South Hadley.

11. How do I book a pavilion at Buttery Brook Park?: You can book a pavilion at Buttery Brook Park by filling out the form at www.southhadleyrecreation.org
Buttery Brook Park Website

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Redevelopment Authority

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1. Why are we concentrating our redevelopment efforts in South Hadley Falls?

In 2007-2009, the South Hadley master-planning process identified five core initiatives during its robust public engagement process. The number one core initiative was the revitalization of South Hadley Falls. Town Meeting Members subsequently adopted and endorsed the Master Plan in 2010, including the commitment to revitalize South Hadley Falls. In 2012, at the Town’s request, the American Institute of Architect’s Sustainable Design Assistance Team (SDAT) visited South Hadley Falls and met with South Hadley residents. The SDAT then provided a compelling vision for the area.

While there are other parts of town in need redevelopment, only the South Hadley Falls area meets the Commonwealth’s narrow criteria for the establishment of a targeted redevelopment area under the direction of a redevelopment authority. Those criteria include the proportion of vacant lots, empty stores, and properties with deferred maintenance issues. But that does not mean that Town officials are uninterested in redevelopment in other parts of the community. The Selectboard, Town Administrator, Planning Director and Planning Board, as well as the Redevelopment Authority Chair, are all actively engaged in redeveloping other parts of South Hadley.

2. Do we have a vision and a strategy for redeveloping South Hadley Falls

See question 1 for background. The SDAT vision motivated South Hadley Town Meeting to create the South Hadley Rede¬velopment Authority (SHRA), in 2014. The SDAT vision has provided the framework for the South Had¬ley Falls Urban Redevelopment and Renewal Plan. The plan provides an implementation strategy for the Town to realize that vision, by targeting specific buildings, lots and areas in which to concentrate public and private investment.

A portion of this plan is devoted to the improvement of housing opportunities in South Hadley Falls. Residents of rental units have limited options within the area as they look to purchase a home or upgrade to other units. The plan recommends filling some of the vacant lots in neighborhoods with housing options for a mix of incomes in both ownership and rental units.

Although the target of this plan is South Hadley Falls, its benefits will be felt throughout the community. As redevelopment proceeds, the property tax base will increase, new businesses will be able to start and expand, more services can be offered, and the South Hadley Falls area will become a more attractive place in which to live, work and visit.

South Hadley’s urban renewal plan is simply a road map for the revitalization of South Hadley Falls. The plan aims to satisfy the requirements of a Massachusetts Department of Housing and Community Development approved Urban Renewal Plan (See Question 6: What does an Urban Renewal Plan look like?). It targets a specific area of South Hadley and its goal is to promote a vibrant, diverse and economically sustainable South Hadley Falls.

3. Did you take public input into consideration when you chose the actions in the plan?: See question 1 for background. The plan was developed based on findings from the South Hadley Master Plan and the SDAT vision for South Hadley Falls. The SDAT visit included a “visioning process” whereby concurrent workshops were held in Town Hall. At that event, members of the public were asked to provide their desires for the South Hadley Falls neighborhood. The vision was then developed, with recommendations and goals to strive for in any urban renewal plan for South Hadley Falls. Soon after it was formed, the South Hadley Redevelopment Authority (SHRA) engaged the services of an expert and experienced consultant group, McCabe Enterprises, to aid it in the production of a redevelopment plan. The SHRA then formed a citizen’s advisory board, in order to obtain direction from the public as it moved forward on forming the redevelopment plan. It has met with that group four times. The SHRA has held scheduled public meetings from 2014 to the present to discuss actions related to the plan. We have met and discussed the plan several times, as it has been developed, with our Planning Board and our Selectboard. Members of the RA have attended monthly meetings of the South Hadley Falls Neighborhood Association to provide information and updates, and conducted surveys of residents and businesses in South Hadley Falls as part of the development of the plan.

4. What part of South Hadley Falls is the main focus of the redevelopment effort?: As a result the advice given to us by our consultant, our advisory group, and boards and committees, we are focusing on Main Street, beginning at our new library and going southward down Main to the intersection of Main and Bridge. The Main/Bridge intersection is the gateway across the Memorial Bridge from Holyoke into South Hadley Falls and South Hadley proper. The proposed redevelopment area in this direction extends a bit further down Main to just beyond the Town Hall. In the east-west direction, we are concentrating on an area that is bounded by Main Street on the east, and bounded on the north and south by Gaylord and Bridge Streets respectively. These streets run eastward from Main and roughly parallel to each other before they both reach the eastern boundary of the redevelopment area on Lamb Street, which is running roughly north/south.

5. What is a Redevelopment Authority?

Most of the Redevelopment Authorities operating in Massachusetts were originally created to take advantage of the federal Urban Renewal Program, serving as vehicles for carrying out the federal mandate to eliminate blight from inner cities. Although the federal program no longer exists, Redevelopment Authorities continue to play a role in the Commonwealth’s revitalization under C.121B.

M.G.L. Chapter 121B allows municipalities, through their Redevelopment Authorities acting as urban renewal agencies, to eliminate and redevelop substandard, decadent or blighted open areas for industrial, commercial, business, residential, recreational, educational, hospital or other purposes. With the goals of revitalizing such land uses and encouraging new growth, Redevelopment Authorities have the power to:

Establish rehabilitation and design standards;
Assemble and dispose of land, including the taking of real estate through eminent domain;
Relocate businesses and residents occupying urban renewal sites;
Demolish and/or rehabilitate substandard structures;
Participate in real estate development and commercial revitalization;
Issue bonds, borrow money and invest funds;
Seek and receive grants and loans;
Accept gifts or requests.

Redevelopment Authorities are particularly effective in large scale and complex redevelopment projects and in land assembly. Redevelopment Authorities are exempt from M.G.L. Chapter 30(b), the Uniform Procurement Act, when they are engaged in the development and disposition of real property in accordance with an urban renewal plan. This exemption, coupled with the ability to use eminent domain powers, makes Redevelopment Authorities powerful tools for commercial revitalization, industrial park development, infrastructure improvements, facilities renovation and brownfield site remediation. The development and approval of an urban renewal plan is necessary for a Redevelopment Authority to undertake specific projects. A Redevelopment Authority, as an independent body politic and corporate, is not an agency of a municipality and therefore, does not answer directly to the chief executive. This affords the Redevelopment Authority more autonomy in planning and implementing redevelopment and revitalization projects.

6. What does an urban renewal plan look like?

An Urban Renewal Plan is an application submitted by a municipality through its urban renewal agency (like the South Hadley Redevelopment Authority) to the Massachusetts Department of Housing and Community Development (DHCD) requesting its approval of a redevelopment project. The Urban Renewal Plan must include the following information as specified under Massachusetts Regulations 760 CMR 12.00:

Maps of the project area;
Data demonstrating that the area meets the eligibility criteria as a substandard, decadent or blighted open area;
Project objectives including specifications of all proposed redevelopment and detailed job creation and retention estimates;
A financial plan including cost estimates and a project budget;
Local approvals;
Site preparations including land protections and measures to address environmental or flood problems;
Public improvements including how the improvements will help achieve the objectives of the plan;
A relocation plan;
Redeveloper’s obligations (restrictions that are or will be placed on owners of individual parcels);
Disposition for each parcel including any known redeveloper;
A report on citizen participation describing meaningful citizen participation in the planning process and expected citizen participation during project execution.

7. What does South Hadley’s redevelopment plan do to improve the infrastructure in the target redevelopment area of South Hadley Falls?: Recommended actions include improving sidewalks, adding crosswalks, traffic calming enhancements, benches, and streetscapes. The area of concentration for these infrastructure improvements would be Main Street, running from the new library down past and including the Bridge and Main intersection, and extending past Town Hall to the Beach ground Park. Other recommended actions include improvements to the park at the Old Firehouse Museum, improving access to the riverfront, adding bike and walking paths in the area, consolidating properties at the northeast corner of Bridge and Main, and also day lighting that part of Buttery Brook running through the redevelopment plan target area. We also intend to make improvements to the public parking lot on Main Street.

8. How does this plan attempt to attract developers to South Hadley Falls?: This plan identifies parcels and properties that may be acquired in order to stimulate private investment. For example, the SHELD property will be acquired at no cost to the Town when SHELD moves to another location, elsewhere in South Hadley Falls. Some acquisitions may result in demolition or cleanup of the properties, in order to make the properties site-ready or shovel-ready for redevelopment and construction.

9. Why would a parcel acquisition by the South Hadley Redevelopment Authority be necessary?

Parcel acquisition, including eminent domain, is a last resort option. The properties listed for acquisition in the plan have generally not seen a high level of interest from the private sector due to their size and/or the cost associated with redevelopment. Many of these properties are either in poor condition, contaminated, too small in size for new construction, have limited access or have other characteristics that are cost prohibitive for a private entity to see a return on investment. With these problems seen throughout the South Hadley Falls, the SHRA will step in and incur some of the cost of redevelopment, in turn creating a market for these properties once again. It is important to point out that none of the properties to be considered for acquisition in the plan is residential.

The active businesses recommended for possible acquisition were selected in order to change the type of land use of the parcel and/or as a critical step to do parcel aggregation for a public benefit project. The SHRA will attempt to acquire all privately owned properties by negotiated purchase. Eminent domain is a last-resort tool that urban renewal agencies, such as the SHRA, have to acquire private property to undertake a necessary project for public benefit. Private property owners must be compensated at fair market value for their property as well as for relocation expenses associated with any taking. The SHRA will make best efforts to reach an out-of-court settlement agreement with private property owners for their properties in return for a financial benefit package.

10. Can the plan be amended?: Yes. Any significant amendments need approval of Town Meeting and the Massachusetts Department of Housing and Community Development (DHCD). For example, if a property that was not identified in the plan were to be added for possible acquisition, the plan would need to be amended and approved by Town Meeting and the DHCD.

11. How come not all vacant or blighted buildings/lots are included in the plan?: The URP’s purpose is to spur private investment by targeting the areas and properties that can be a catalyst through public assistance. Targeting the properties with the highest need and potential will therefore increase private development in and around those properties.

12. How will the plan be funded?: As a requirement of MGL 121B, the Urban Renewal Plan must identify funding sources for every action. Since the SHRA does not currently possess funds, seed funding will be sought through grants, Town allocation, parcel transfers from the town to the SHRA or a mix or all options. As the SHRA gains funds from completing projects, any revenue received will be used on future projects in the plan. It is important to note that the plan, while it includes a tentative budget, is not a Town budgetary document. Town Meeting approval of the plan does not commit the Town to funding any part of it. Any subsequent requests for Town funding will be subject to approval by the appropriate committees and by Town Meeting Members.

13. If I have a property in the South Hadley Falls Plan area, will it restrict what I can do with it?: The plan does not affect any residential properties. If a commercial property is on the possible acquisition list, the plan has certain recommendations for the redevelopment of that property. If a private owner wishes to invest in that property in a manner that is consistent with those recommendations, the SHRA would not seek to acquire such property. If a property is in the redevelopment area but is not included in the possible acquisition list, the SHRA cannot acquire such property.

14. When will the actions in the plan take place?

The plan actions will be taken throughout the next 20 years. Goals have been set for short, mid and long-term within that time. Prioritization of actions was based on thoughtful analysis performed by the SHRA and a paid consultant, in consultation with Town officials. Although the goals for the plan were set, the timing will depend on many factors including but not limited to, availability of funding, private investment, and changing circumstances. As the plan is implemented, goals will constantly be evaluated based on cost of the action and potential revenue leveraged by the action. For example:

A grant may be awarded that would apply to infrastructure costs spanning multiple areas that may have been projected as short-term and long-term goals.
As market conditions improve, a private developer may invest in a redevelopment project in a longer-term area and certain actions such as parcel aggregation, or sidewalk improvements, may need to be taken to support that project.

15. How can I keep up with the implementation of the plan?: The SHRA will continue to meet on a regular basis. Meetings are open to the public and are posted. Check the Town Calendar for meeting postings, agendas and minutes.

16. Is the Urban Renewal Plan the same as a Master Plan?: No. A Master Plan is a comprehensive plan for a city or town at large and is intended to guide the municipality’s actions over the next decades. The recommendations in the Master Plan are broader than those of an urban renewal plan. An urban renewal plan is a physical plan for a specified area within the community. The urban renewal plan is primarily for the Redevelopment Authority and guides actions with the goal of creating an attractive environment for private investment resulting in a more vibrant community, in which citizens can live, work, and visit. Those actions include property acquisition, infrastructure and streetscape improvements and opportunities for partnerships with other entities engaging in actions that complement the plan.

17. What will the plan do for me?

Target blight across the target area
Balance growth across the area
Provide potential financial assistance for property investment/redevelopment/expansion
Identify capital improvements needed to spur private investment
Offer a long term vision that provides value to properties developed in a complementary way to the plan

18. What won’t the plan do for me?

Give me money for owning a property within the area
Displace or remove residents from South Hadley Falls
Demolish buildings that are feasible for redevelopment
Rehab buildings that are beyond repair and present a public safety hazard

19. Is the South Hadley Redevelopment Authority acquiring my property as a part of this plan?: A list of properties for acquisition can be found in the urban renewal plan.

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Revaluation Information

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1. What is a revaluation?: A revaluation is an update of all assessments within the community conducted by the Board of Assessors under the direction of the Department of Revenue. The assessors of each community are responsible for developing a reasonable and realistic program to achieve the fair cash valuation of property in accordance with constitutional and statutory requirements. The nature and extent of that program will depend on the assessor's analysis and consideration of many factors including but not limited to, the results of an in-depth sales ratio study and the accuracy of existing property record information. Every 5 years the assessors must submit property values to the Department of Revenue for review and certification.

2. Why is a revaluation necessary?: State law requires that all property in the town be assessed within 10% of market value every 5 years. This is based on all sales not individual sales - (mass appraisal).

3. How are assessments determined?: To arrive at "full and fair cash value" for your property, the Assessors must analyze what "willing sellers" and "willing buyers" are doing in the marketplace. The assessment date is January first (other than new construction or demolition which is July 1) and therefore the Assessors will analyze sales from the prior calendar year to determine the level of assessment in comparison with the market. (Example: January 1, 2015 is the assessment date for Fiscal 2016 therefore the Assessors will analyze calendar year 2014 qualified market sales. These sales do not include family sales, sales to abutters, estate sales, divorce sales etc.) The Assessors will use 3 appraisal approaches to value: cost, income and market. The data, once analyzed, is then correlated to final values for all properties. The analysis must also meet all standards as set forth by the Department of Revenue for certification.

4. What is Mass Appraisal?: Mass appraisal is defined as the use of standardized procedures for collecting data
and appraising property to ensure that all properties within a municipality are
valued uniformly and equitably. It is the process of valuing a group of properties
as of a given date, using common data, employing standardized methods and
conducting statistical tests to ensure uniformity and equity in the valuations.
Assessors use mass appraisal procedures and techniques when determining the
fair cash value of properties in their municipalities.

5. What is market value (a.k.a. full and fair cash value)?: State law requires that your property be assessed at market value. Market value is the amount a typical, well informed purchaser would be willing to pay for a property. For a sale to be a market value (arms-length or qualified) sale, the seller and buyer must be unrelated, the seller must be willing (but not under pressure) to buy, the property must be on the market for a reasonable length of time, the payment must be in cash or its equivalent, and the financing must be typical for that type of property.

Fair cash value has been determined by the Massachusetts Supreme Judicial Court as "fair market value", which is the price an owner willing but not under compulsion to sell ought to receive from one willing but not under compulsion to buy. It means the highest price that a normal purchaser not under peculiar compulsion will pay at the time, and cannot exceed the sum that the owner after reasonable effort could obtain for this property. A valuation (price) limited to what the property is worth to the purchaser is not market value. The fair cash value is the value the property would have on January first or any taxable year in the hands of any owner, including the present owner. (Boston Gas Co. v. Assessors of Boston, 334 Mass. 549, 566 (1956)).

6. What if there hasn't been a recent qualified sale of my property?: The next best evidence are the qualified sales of reasonably comparable properties. These are properties that are similar to your own in location, age, style, size, condition and other features that affect market value such as the number of bedrooms and bathrooms.

7. Will all property values change?: Most likely, yes. However, not all assessments will change at the same rate. Market values may have increased more for some neighborhoods and/or different property types. Some neighborhoods and/or property types may have decreased more than others as well. Some neighborhoods and/or property types can even remain the same. One purpose of a revaluation is to make sure that the assessed valuations reflect the changes that have occurred within the marketplace.

8. How can my assessment change when I haven't done anything to the property?: General economic conditions such as interest rates, inflations rates, and changes in the tax laws will influence the value of real estate. As property values (sales prices) fluctuate in the market place, those changes must be reflected in the assessments of all properties.

9. Will I be notified of a change in my assessment?: After preliminary certification is received from the Department of Revenue, there is a public disclosure period. This time is advertised in the newspaper as well as on the local cable channel. These valuations are available in the Assessors office as well as the Main Library. Otherwise, the notification takes place when you receive your actual tax bill in January. This bill will show the new valuation along with the tax rates for the year.

10. How will my taxes change as a result of my new assessment?: Although the valuation of your property affects your share of taxes, the actual amount you pay is determined by the budgetary needs of the town. This is decided by what services will be provided in the coming year and the cost to provide these services. The budgets are approved at Town Meeting. Once this decision is made and valuations are certified by Department of Revenue, a tax rate that will generate the needed tax dollars is then adopted and approved by Department of Revenue. Your individual property taxes are then determined by multiplying your assessment by the tax rate. The tax rate is expressed as dollars per thousand dollars in value. Remember assessments and taxes have a seesaw effect. If one goes up the other goes down and vice-versa.

11. Why is my single-family home valued differently than my neighbor's 2-family?: Any property or residence must be compared with like properties. As the old saying goes you must compare apples to apples. You should utilize properties that are similar to yours in location, age, style, size, condition and other features that affect market value such as the number of bedrooms and bathrooms for comparison purposes.

12. Where can I find more information on revaluation?: More information is available on our Revaluation page

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Selectboard

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1. What type of government does South Hadley have?: South Hadley has a 120-member representative Town Meeting as its legislative body. There are 24 Town Meeting members elected from each precinct (Precincts A, B, C, D, E). For more information see Town Bylaws Section 204 There is an elected 5-member Selectboard and a Town Administrator who is appointed by the Selectboard.

2. Do all municipal departments fall under the Selectboard?: No. South Hadley has several independently elected boards including the Board of Assessors, Board of Health, Library Board of Trustees, Planning Board, and the Board of Commissioners for the Municipal Light Department. The latter is an elected 5-member Municipal Light Board / Electric Light Department known as SHELD located at 85 Main Street. South Hadley has 2 separate water and fire districts, independent of the Town. For information on the 2 districts visit the following departments: Water Department District #1, Water Department District #2, Fire Department District #1, Fire Department District #2. SHELD website

3. When does town meeting meet?: Second Saturday in May, beginning at 9 a.m. Special Town Meetings are scheduled as needed by the Selectboard. Typically, a Special Town Meeting is held in the fall each year on a Tuesday evening beginning at 7 p.m. Town Meetings are held in the Auditorium of the Town Hall and are televised on local cable channel 15.

4. How can I meet with the Selectboard?: Learn when the meetings are and the process to follow before you appear before the Selectboard. Email kmaher@southhadleyma.gov. Meetings are the first and third Tuesday of every month, unless otherwise noted.
Request a meeting with the Selectboard

5. Where can I obtain the Town Bylaws?: Hard copies can be obtained at the Town Clerk’s Office for a fee. Town Clerk

6. Where do I get a burning permit?: Burning permits can be obtained at fire district 1 or 2, depending on where you live.

7. Where do I get a tag sale license?: Tag Sale licenses are available online using Viewpermit. Alternatively, you may visit the Town Clerk's office. For regulations and fee see Town Bylaws Section 1005.

8. Who do I talk to regarding a development in Town?: Developments are handled by various permitting authorities. Development in Town

9. How do I go about getting a traffic sign installed?: The Town has a Traffic Sign Committee that reviews requests and makes recommendations to the Selectboard for action. Traffic / Signage Issues

10. Are there any employment openings?: Click here: https://www.southhadley.org/jobs
Human Resources

11. Who can I talk to about damage to my vehicle due to poor road conditions such as potholes?: You will want to contact the Department of Public Works to discuss vehicle damage due to potholes. Department of Public Works

12. Where can I get a trash pickup or recycling schedule and / or landfill stickers?: You can get a trash pickup and recycling schedule on the Solid Waste Division page. Solid Waste Division

13. Who do I contact regarding a barking dog and or dogs running loose?: Contact the Animal Control Officer who can be reached through the Police Department at 413-538-8231.

14. Who do I contact regarding parking tickets?: Parking tickets are processed in the Treasurer/Collector's Office. Find more information, and how to appeal parking tickets, here.
Parking Tickets

15. How can I find an owner of a particular property?: Contact the Assessor's Office to locate an property owner. Assessor's Office

16. Where can I find information about licenses?: For license information visit our license and permits page. Licenses and Permits

17. Where can I find answers to my questions about sewer use fee abatements?: For sewer fee abatement information visit our sewer use fee abatements page. Sewer Use Fee Abatements

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Sewer Use Fee Abatements

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1. How can I get an abatement on the sewer use fee?: Fill out request on back of sewer bill when making payment, or on an approved form provided by Tax Collector’s Office. All such requests are subject to review / approval by the Town Administrator. For more information, visit the Town Collector’s page. Collector / Treasurer

2. Why do I have to pay a sewer use fee if the unit is not occupied?: Abatements are only granted if the water is shut off by the Water Department. Abatement requests for any units that have access to water usage will be denied.

3. Can an abatement be granted if one of the residents no longer resides year round in the unit?: No, there is no proration in the bills for residents living in a unit for only a portion of the year.

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Solid Waste Division

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1. What Is my collection route?: You can find your collection route number by street name here

2. How do I report a missed collection?: You can contact DPW directly at (413) 538-5033 or fill out a missed collection report here. Please review the curbside regulations here before reporting.

3. What is the 2020 curbside collection schedule?: The 2020 curbside collection schedule can be viewed here.

4. How can I order green bags for delivery?: This service, initially implemented at the start of the COVID-19 Pandemic, is no longer available.

5. Where can I get a sticker for the recycling center and compost area?: The sticker application can be viewed here

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Water Department District #1

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1. What is the pink stuff in my bathroom?: Please read our pink stuff in bathroom document to learn what the pick residue is coming from. Pink Stuff in Bathroom

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Categories

▼ Birth Certificate

▼ Boats, Ships, & Vessel Excise

▼ Business Certificates

▼ Conservation Commission

▼ Council on Aging

▼ Death Certificates

▼ Dog Licenses

▼ Domestic Violence

▼ Elections

▼ Highway Division

▼ Historic District Study Committee

▼ Infiltration & Inflow Program

▼ Licenses & Permits

▼ Local Licensing Authority

▼ Mapping

▼ Marriage License Information

▼ Motor Vehicle Excise

▼ Online Presentment & Payment

▼ Personal Property Information

▼ Planning Department

▼ Real Estate Information

▼ Real Estate Taxes

▼ Recreation Department

▼ Redevelopment Authority

▼ Revaluation Information

▼ Selectboard

▼ Sewer Use Fee Abatements

▼ Solid Waste Division

▼ Water Department District #1

Live Edit

▼
Birth Certificate

▼
Boats, Ships, & Vessel Excise

▼
Business Certificates

▼
Conservation Commission

▼
Council on Aging

▼
Death Certificates

▼
Dog Licenses

▼
Domestic Violence

▼
Elections

▼
Highway Division

▼
Historic District Study Committee

▼
Infiltration & Inflow Program

▼
Licenses & Permits

▼
Local Licensing Authority

▼
Mapping

▼
Marriage License Information

▼
Motor Vehicle Excise

▼
Online Presentment & Payment

▼
Personal Property Information

▼
Planning Department

▼
Real Estate Information

▼
Real Estate Taxes

▼
Recreation Department

▼
Redevelopment Authority

▼
Revaluation Information

▼
Selectboard

▼
Sewer Use Fee Abatements

▼
Solid Waste Division

▼
Water Department District #1