Payment Methods

Online Payments

invoice cloud


Make your payment online directly to the town through the town's secure payment website. It's now fast and easy to pay and/or view your bills online.

The Town of South Hadley is excited to offer citizens an easy and secure way to view, print, and pay their bills online. We support electronic presentment (viewing) and billing because it is more convenient for our residents and better for the environment. Online bill payment, in partnership with Invoice Cloud, offers the following benefits:

  • Access, view and pay your vehicle excise bills online, at your convenience
  • No signup cost
  • Pay online for as little as $0.40, less than the cost of a stamp
  • Paying your bill online is faster and cheaper than writing a check and mailing it
  • You can pay with electronic check or credit / debit card
  • You have the option to pay immediately, schedule a payment or sign up for AutoPay
  • You may choose to eliminate paper invoices to reduce clutter and help the environment

Convenience Fees

Use of a charge card or electronic check / ACH will incur a convenience fee. The Town of South Hadley receives only your bill payment amount. Convenience fees cover various administrative costs associated with accepting payments and are non-refundable.

Convenience Fees for Tax Payments

  • The convenience fee when using a credit card is a percentage rate fee of up to 2.95% with a minimum charge of $1
  • The convenience fee when using a Visa debit card is a flat rate fee of $3.95
  • The convenience fee when using an electronic check is $0.40

Convenience Fees for Sewer Payments

  • The convenience fee when using a credit card is a flat rate fee of $3.95
  • The convenience fee when using an electronic check is $0.40

The convenience fee amount is automatically calculated and is shown on the payment page before you submit your payment for processing. Convenience fees will appear as a separate charge from the bill amount on your bank or credit card statement.

To make a real estate, motor vehicle, personal property, or sewer payment, please visit Invoice Cloud.

If you need help using online bill pay or you have a question about your account, please call the Collector's office at 413-538-5030, ext. 6189 or email. If there is an error in the credit card charge, please contact Invoice Cloud at 877-256-8330, option 3.


Please make checks payable to the Town of South Hadley and mail in the envelope provided with your bill. The address on the return envelope sends your payment directly to the town's lock box for automated processing.

If you do not have a remittance slip, or if you are mailing your payment after the due date mail your payment directly to the Collector's Office at 116 Main Street, Room M12, South Hadley, MA 01075. If you do not have a remittance slip please be sure to include the map and parcel or bill number associated with the property you are paying for on your check. To obtain a receipt, enclose a self-addressed, stamped envelope and both the middle and bottom portion of your bill with payment.

Direct Debit

The Collector's Office is pleased to announce an easier way to sign up for direct debit - AutoPay. Now you can sign up online through the Invoice Cloud system by by registering your account on their website. If you have already signed up to have payments withdrawn automatically from your checking or savings account, this information will be available in your new online account.

How AutoPay Works

You authorize regularly scheduled payments to be made from your checking or savings account. Then, just sit back and relax. You will receive an email notification when your bill is available online and the payment will be made automatically on the specified day. Proof of your payment will be available in your online account as well as appearing on your bank statement. You may cancel participation in AutoPay at any time by updating your online bill pay account.

As an AutoPay user, you will be invited to sign up for paperless billing. But you can elect to still receive paper bills which are sent on the same schedule as bills sent to all taxpayers. As is currently the case, payment will be due 30 days from the date the bill is issued. On the date payment is due; the required amount will be automatically debited from the bank account authorized by the taxpayer. The account may be at any bank which participates in the automated clearinghouse system; this includes over 90% of all banks in the nation. Property owners whose taxes are included in their mortgage cannot participate in this program for real estate tax payments.

There is no additional charge from the town for this service, however, you should check with your financial institution to determine what charges, if any, it may have. The electronic check / ACH convenience fee is $0.40 per transaction.

Online Through Your Bank

Please be advised that when paying online through your bank a check is actually cut and sent to the Collector's Office. There is a lapse time associated with this process that could result in a late payment. Please be sure to use correct information when making your payment such as the bill number for the current fiscal year, a map and parcel, or account number.